Cogitate
DigitalEdge Engagement
Transform User Experience for Higher Engagement and Customer Loyalty
Engaging Modern Experience
to Build Loyalty
Digitalization has effected notable changes in customer behavior which include much shorter attention span, expectations of faster and consistent communication and better product delivery and service experience. More and more insurance customers are moving to digital channels including websites, online portals, mobile apps and social media. Cogitate DigitalEdge Engagement assists insurance providers with avenues to grab attention and engage deeply with customers by transforming user experience across the policy lifecycle.
Simplified online quoting and buying experience across different channels
Effortless self-service for endorsements, renewal, and more
Better claims experience with online FNOL and quick and trouble-free processing
Transforming User Experience
Modernize Experience Across Insurance Value Chain
Transform user experience for all stakeholders of the insurance value chain including insureds, agents, underwriters and other channel partners
Seamless Experience Throughout the Policy Lifecycle
Build a lasting impression with consistency of modern and engaging user experience coupled with quick and easy self-service options in all stages of policy lifecycle - from buying a policy to submitting claims, renewal, endorsement and more
Recreate In-person Interactions, Online
Add a human touch with intuitive user interface, easy to find information and more relevant online experiences by creating designs and flows keeping customer at the center
Create Omni-channel
Experience
Build an omni-channel ecosystem that allows consistent experience and user flow across multiple sales and service channels - both digital and in-person
Expedite Policy Sales
Simplified and engaging process to push customers to buy online with upsell and cross-sell options relevant to the customers
Improve Customer Service
Provide exceptional service to users when they need it the most - filing claims, requesting endorsements or paying premiums - make it easier by blending offline and online customer experiences
Features
Out-of-the-box Intelligent
Workflows
Redefine processes with built-in intelligent workflows to enable straight through processing, automation and more
Modern Experience for Producers and Underwriters
Unified digitalization platform with built-in workflows, real-time information updates and dedicated portals to assist agents and underwriters write more business
Enhanced Insured
Experience
Omni-channel environment to drive better distribution, greater engagement and modern buying and service experience to build insureds' loyalty
Online Portals
Dedicated online portals for insureds, agents and underwriters with pre-defined workflows for each user group
Mobile Apps
Integrated mobile apps for insureds, agents, TPAs and adjusters with relevant actions and self-service features for each user group
Chatbots
AI-driven bots that improve customer service by reducing response time, automating information collection and engaging users with 24/7 availability
“We are very excited about working with Cogitate. Their innovative digital platform will further strengthen our ability to offer an unmatched channel partner and end-user customer experience. Also, this technology offers straight-through processing with built-in workflows for Underwriter approvals which will make it easy for our channel partners and customers to do business with us.”
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